Q: Can I modify my order?A: Yes—within 1 hour of placement. Contact
[email protected] with your order number.
Q: How do I track my order?A: You’ll get a tracking number via email. US orders: Track via USPS. Canadian orders: Track via Canada Post.
Q: How long does delivery take?A: US: 5–7 business days. Canada: 7–15 business days.
Q: Will I pay extra for Canadian orders?A: Yes—customs duties/taxes may apply, paid upon delivery.
Q: How should I care for my items?A: Follow the care label inside each product for style-specific guidelines. Most pieces are designed for easy maintenance—refer to the label for washing, drying, and storage recommendations.
Q: Are your styles true to size?A: Yes—our sizes follow standard US women’s sizing. Refer to our Size Guide for detailed measurements. For cardigans and jackets, size up if you prefer a relaxed fit for layering; turtleneck tops and sweaters have a standard fit.
Q: Can I layer your pieces together?A: Absolutely—our collections are designed for layering. A turtleneck top pairs perfectly under a cardigan or jacket, and sweaters can be layered under lighter jackets for colder weather.
Q: How long for a refund?A: 5–7 business days after inspection—bank processing varies.
Q: Who pays return shipping?A: We cover it for defective/incorrect items; you pay for change of mind/size.
